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Newsletter March 2004

3C Communications is proud to present: 3C CONSULTANCY SERVICES!
 
The Westin Dublin and 3C Communications lead the way in Cardholder Preferred Currency
 
3C on the way of EMV in co-operation with
Mosaic Software

 
3C expands its services in the parking industry with EuroPark in Norway and Denmark!
 
Premier Pay & Display locations in Denmark and Sweden for 3C!
 
3C now available at Wagamama!
 
Pizza Hut takes advantage of 3C services in Stockholm!

 


3C Communications is proud to present: 3C CONSULTANCY SERVICES!

Do you often think about how much you pay for your credit card processing to the banks?

If so, why not use the in-house card acquiring expertise that 3C Communications can provide to you today.

3C CONSULTANCY SERVICES offers a complete overview of your credit card arrangements and works with you to centralise your operations with the right acquiring partners for you.

We will assist you in a Request for Proposal procedure and thereafter analyse all acquirer's proposals/bids to find the best deal for your group. The whole idea of 3C Consultancy is to provide you with a fuller understanding of what acquiring partners are in the market, plus help choose the correct one for you, reducing the costs to your entire card process.

We Propose to:

· Assist you collate all data required for tender process
· Write a Request for Proposal tender with you
· Analyse the results from the incoming proposals
· Give expert advice from the acquiring industry
· Attend presentations from the candidate acquirers
· Recommend the best deal for you
· Save you money on this process

All above will be our responsibility, why your Financial Controllers can continue with their day to day responsibilities without being concerned about saving you money.

Let 3C worry about reducing your overall credit card costs because our experience knows how to.

For further details please contact our expert Simon Marsden, who will be delighted to discuss the options with you. contact us.
+44 (0)7795 012213

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The Westin Dublin and 3C Communications lead the way in Cardholder Preferred Currency

Press Release

"London 15 March 2004 Starwood Hotels & Resorts announces today that it is the first global hotel group to implement a fully integrated Cardholder Preferred Currency (CPC) system in its hotels. CPC within the hotel industry is also known as Dynamic Currency Conversion (DCC). The first hotel to receive this new technology is the Westin Dublin, Ireland. This innovative new system allows guests to settle their account paying in the currency of their credit card, rather than the currency of the country they are visiting. This enables the guest to know immediately upon check out how much they will be charged on their credit card statement in their home currency - perfect for the busy executive who needs to complete their expenses voucher on the plane on the way home.

In partnership with Streamline International and 3C Communications, for the last 10 months a Starwood project team has been working to co-ordinate the pilot of this process at the Westin Dublin hotel. Patrick Divall, Director of Finance for the Westin Dublin and a team member on the Starwood Divisional Six Sigma team who put together the Cardholder Preferred Currency integrated process, was heavily involved with the development of the application and tailoring it to fit the needs of the hotel. Already hotels throughout Ireland are seeing a growing demand from customers asking for this facility at check-out, particularly from US visitors.

Enda Mullin, General Manager of the Westin Dublin said, "This is a great way for us to offer our guests added value. 70% of our guests pay with a foreign credit card so this is fulfilling a real need. The new system means that there are no surprises for our guests when they receive their credit card statements once back at home, due to currency fluctuations. It also means that guests won't have the hassle of trying to do conversions in their head on how much money they have left on their credit card!"

Mike Postle, Head of Streamline International said, "We were delighted to be asked to work with Starwood on this project. The hotel sector is one that can very quickly reap the rewards from CPC being available, both in terms of guest satisfaction, efficient check out and revenue management".

The project was the result of a Starwood Six sigma initiative run by the Europe, Middle East and Africa Divisional office of Starwood Hotels, who were looking at ways to make the guest check out process more efficient.

Following the pilot in Dublin, Starwood will be launching the system at the Westin Palace Madrid. Starwood Hotels & Resorts will then role out the installation of CPC throughout 2004 at all their hotels that currently work with Streamline International and 3C Communications, a credit card payment company, in the processing of their Visa and Mastercard credit cards. Starwood also worked closely with Micros Fidelio, the Property Management System utilised by Starwood to ensure that this was truly the first fully integrated solution, without any manual re-keying of information or use of a separate terminal, allowing a smoother guest check-out experience.

Starwood will be working in partnership with the Royal Bank of Scotland who independently provide the exchange rates, thereby guaranteeing guests a competitive service"

Editors notes

Starwood Hotels & Resorts Westin is a brand of Starwood Hotels & Resorts Worldwide Inc. which is one of the leading hotel and leisure companies in the world with more than 740 upscale and luxury properties in 80 countries and 110,000 employees at its owned and managed properties with internationally renowned brands.
Starwood is the fully integrated owner, operator and franchiser of hotels and resorts including: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points and W brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit us at www.starwoodhotels.com

For further information on Starwood Hotels please contact:
Amalie Dence, Public Relations Director, UK & Ireland, Starwood Hotels & Resorts
Tel: + 44 20 7290 7105 Fax: + 44 20 7290 7560 E-mail:
amalie.dence@starwoodhotels.com

Streamline International
Streamline International is a global leader in multi-currency card payments
processing with over 10 years of experience in the industry.
Established in 1992, Streamline International is a service provided by National Westminster Bank Plc, a member of the Royal Bank of Scotland Group. It provides multi-currency card payments processing services to businesses, banks and financial institutions across Europe, managing a portfolio of international blue chip clients in the industries of Travel, Entertainment, e-commerce and Mail/Telephone Order (MOTO).

For further information on Streamline International please contact:
Juliette Harris, Manager, Hotel Sector, Streamline International
Tel: +44 20 7672 5360 Fax: +44 20 7672 5393
E-mail : juliette.harris@streamline-international.com

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3C on the way of EMV in co-operation with Mosaic Software

3C Communications International Selects Mosaic Software for
Chip and PIN Solution

London (UK), March 31st, 2004 - 3C Communications, a leading integrated card-processing specialist, and Mosaic Software, a global transaction processing software provider, have announced a partnership that makes the benefits of Mosaic Software's Postilion for Retail solution available to 3C Communications' clients.

Mosaic Software's eSocket.POS, a component of the Postilion product family, delivers Chip and PIN (EMV) functionality. The solution integrates easily with 3CIntegra, 3C's integrated card processing solution used by hotels, restaurants, car parks and web applications for transaction processing.

3C will be deploying eSocket.POS across much of its 2,000-strong customer base to facilitate Chip and PIN compliance. Initial rollout is planned for July 2004.

"3C Communications is committed to always finding new technologies which will continue to help our customers save time and money by focusing on the specific needs of each particular industry," said Michael Balzer, COO of 3C Communications. Mosaic Software's product and strong customer base, including Marks & Spencer and Somerfield, demonstrate the ability to provide solutions into a variety of retail sectors and geographical territories.

"Of all the solutions we evaluated, we felt that Mosaic's software offered the best balance of EMV-compliant functionality against cost," he added.

Andrew Marshman, Strategic Alliance Manager at Mosaic Software, commented, "We are very pleased to be working with a global provider of integrated card processing solutions like 3C. We were able to prove to 3C in a short timeframe that our software could easily be integrated into their existing processing solutions to the benefit of 3C's substantial client base."

Press Contacts
Kim Williams, kim@contextpr.co.uk, +44 (0) 1625 507 202
Craig Coward, craig@contextpr.co.uk, +44 (0)1625 507 204

About Mosaic Software
Mosaic Software is a global EFT software company with offices in the United States, the United Kingdom, South Africa, and Australia. The company has over 500 installations in more than 40 countries, providing leading-edge software solutions to financial institutions, retailers, network processors, mobile operators, and portals.

Mosaic Software's product, Postilion, is at the forefront of next-generation payment processing software. Postilion drives payments and other financial transactions through ATMs, POS terminals, phones, and Internet access points. This multi-channel architecture provides consistent cross-channel branding and integration, consolidated management information, integrated debit card management, EMV enablement, and loyalty software solutions.

Postilion reduces transaction processing costs, speeds time to market for new products and offerings, improves analysis of customer transactions and business opportunities, and increases profitability.

For more information, visit www.mosaicsoftware.com

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3C expands its services in the parking industry with EuroPark in Norway and Denmark!

3C Communications is delighted to announce the signing of an agreement with EuroPark AS (Norway) and EuroPark A/S (Denmark) to supply credit card payment facilities in Norway and Denmark. In partnership with Skidata, 3C Communications will manage the clearance of credit cards at 23 new locations, including the major international airports at Oslo, Bergen, Billund, Trondheim, Sandefjord and Stavanger.

Arne Molden, CEO of EuroPark Scandinavia:
"EuroPark has always focused on new technology to achieve better efficiency together with improved service for our customers. We think that this policy is one of the reasons why we have obtained our position as market leader on car parking both in Scandinavia and in Europe through APCOA's ownership. EuroPark believes that this agreement with 3C Communications will fit our aims for efficiency and service".

Tobias Lindh, Area Manager Nordic Countries for 3C Communications:
"Securing EuroPark further consolidates the position of 3C Communications as Europe's leading integrated credit card payment solution within the parking industry.
3C Communications looks forward to working together with EuroPark in achieving excellent customer service and increasing operational productivity. The utilization of the 3C-authorisation platform enables EuroPark to reduce costs and improve profitability".

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Premier Pay & Display locations in Denmark and Sweden for 3C!

3C is delighted to announce the launch of 3CIntegra at premier Pay & Display locations in Denmark and Sweden during Quarter 1 2004. In partnership with Peek Traffic in Sweden and Denmark and TTS in Denmark 3C has developed an on-line payment authorisation for Parkeon and Cale parking meters. The introduction of Pay & Display enables 3C to provide a totally inclusive portfolio of card payment solutions for the parking industry.

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3C now available at Wagamama!

3C now available at Wagamama: 3C in association with Reseller NFS Hospitality [Aloha POS] are now processing payment cards at the latest Wagamama site in London. 3C now has the opportunity to be the payment service processor in all 22 UK sites with the roll out of Aloha.

The first Wagamama noodle bar opened in 1992 on Streatham Street, near the British museum in central London, and was immediately a roaring success. Fifteen more Wagamama restaurants have opened since then in central London.
Due to the popularity of many other cities in the UK, Wagamama wanted to venture outside of London and the first national site was in Manchester which opened in the printworks building, October 2000. Following hot on the heels of its northern partner, in April 2001 sites opened in Nottingham and then Bristol, St Albany and recently Glasgow in Dec 2003. The Wagamama expansion plan continues into 2004 with Mansion House London and possibilities in Brighton, Birmingham.
For more information on Wagamama, please go to: www.wagamama.com

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Pizza Hut takes advantage of 3C services in Stockholm!

Pizza Hut Sweden, the world wide known brand, have signed on with 3C Communications for an integrated credit card solution in cooperation with Micros Fidelio. The first location placed in central Stockholm, has been installed, and the remaining ones will follow during spring 2004. The handheld Micros terminals equipped with an integrated credit card reader will enable the waiters to accept and process the payments "on foot". Nine Pizza Hut restaurants are placed in prime locations in the major cities of Sweden: Stockholm, Gothenburg, Malmö and Västerås.
For tracking their restaurants please look up at www.pizzahut.com

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