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December 19th 2003 – SAS Radisson Krakow
Opens its Doors
The SAS Radisson Krakow (www.radissonsas.com)
opened its doors this year and marks the
continuation of the excellent co-operation
with 3C Communications in Poland. It is
also the first 3CIntegra installation outside
of Warsaw and marks the opening up of the
larger Polish Market to the advantages of
3CIntegra Hotels and Restaurants. Krakow
is both a tourist location and a regional
business centre; 3CIntegra handles the hotels
credit card requirement for all types of
guests at this new and modern hotel.
For further details on this story or the
3CIntegra Products please contact Poland’s
Country Manager Mark Fitzgerald on +352
091 75 33 53 or contact us.
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December 19th 2003 – Old Style and New
Technology at the Hotel Rialto Warsaw.
The first Design Hotel welcomed its guests
in Warsaw this year. The Hotel Rialto (www.hotelrialto.com.pl)
is a small luxury hotel in the centre of
the Polish capital. Just like the discrete
entrance and lobby area, restaurant and
"cigar room", each of the 44 rooms are uniquely
decorated in one of four different Art-Deco
styles, and the hotel prides itself on the
very personal service it extends to all
its guests. 3C Communications is proud to
recognise its first Design Hotel partner
in Poland and is pleased to be managing
the credit card requirements of the Hotel
Rialto in Warsaw.
For further details on this story or the
3CIntegra Products please contact Poland’s
Country Manager Mark Fitzgerald on +352
091 75 33 53 or contact us.
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December 19th 2003 - Starwood, Grand
Bretagne Athens.
Starwood (www.starwood.com)
has combined the historic beauty of one
of Athens' oldest hotel with everything
one expects from a 5 star hotel: For almost
130 years the Hotel Grande Bretagne has
been recognized as the "Royal Box" of Athens,
close to Constitution Square and the House
of Parliament. After a 14 months renovation
that has restored it to its original splendour,
the Grande Bretagne reopened its door to
the public. 3CIntegra Hotels and Restaurants
is proud to handle the credit card transactions
for the Grande Bretagne, and is pleased
to offer high speed credit card transacting
to this most splendid of traditional hotels.
For further details on this story or the
3CIntegra Products please contact Greece's
Country Manager George Thomopoulos on +
30 2 106 42 59 03 or contact us.
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December 16th , 2003 - Vienna: When tradition
meets the New World!
SACHER is maybe one of the best known brands
of the world, as the SACHER cake is famous
for its flavour and originality. The SACHER
Hotel Vienna (www.sacher.com)
is known for centuries as one of the Leading
Hotels of the World - located right next
to the Vienna Opera House (Staatsoper).
It is visited by the famous people, as well
as by all the tourists visiting Vienna.
With the installation of 3CIntegra, the
hotel has reached its aim to offer the demanding
guest the best possible service.
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December 9th , 2003 - Vienna: Radisson
SAS and 3C Communications expand their co-operation
Radisson SAS and 3C have signed a new 3CIntegra
contract for the Radisson Palais Hotel in
Vienna. With the closing of this contract,
3C operates nearly every 5-star location
at the so called Vienna "Ring". Please check
out the hotel on
www.radissonsas.com.
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November 18th, 2003 – First contract
signed with Le Meridien Hotel Group - UK
3C UK has won its first contract with Le
Meridien Hotel group. Le Meridien, Piccadilly,
London is located in the heart of London's
West End. Consisting of nine floors and
266 bedrooms. Regarded as one of London's
finest hotels, guests can relax at Champney's
Health Club, enjoy an afternoon tea at the
Oak Room Lounge, or indulge in the gourmet
cuisine of the Terrace Restaurant and Bar.
The hotel currently uses independent terminals
to process credit cards and 3C's system
will allow staff at the front office to
provide a more efficient service, better
customer contact and faster check-in and
checkout times. 3C will also improve the
speed in which charge backs and reconciliation
are processed on a daily basis with 3C's
Web Report Server tool. Le Meridien UK has
12 hotels and one apartment residence and
3C UK are in negotiations to provide services
for all UK hotels.
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November 7th, 2003 – Hard Rock Café Stockholm,
A STEP AHEAD: 3C Integrated in Micros Hand
Held Terminals!
The latest breakthrough in terms of integrated
processing in a POS system can be appreciated
in the Hard Rock cafe in Stockholm, Sweden.
This is the first location in Europe using
Micros Hand Held Terminals with an integrated
credit card reader. The Hard Rock Cafe not
only benefit from the usual advantages that
offer the 3C integrated solutions, but they
also are today in a position to provide
their customers an outstanding quality of
service.
If you want to know more about it, don’t
miss the reading of our next Newsletter!
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November 4th, 2003 - New deal with Sofitel,
St James, London
3C has completed a new deal with Sofitel,
St James, London to process credits cards.
Sofitel, London is the flagship hotel of
the Accor Group with 166 rooms, 19 suites
and 1 apartment. The accommodation is truly
5 star. Located in the heart of London's
West End with Theatre district and West
End shows right on the doorstep of the hotel.
The Brasserie Roux which seats 100 people
offers classic French food along with 2
bars 8 conference rooms. An additional London
Sofitel is to be built and completed by
2005.
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November 4th, 2003 – Expansion in Ireland
with the RYAN’s VICTORIAN BAR!
3C continues to win new customers in Ireland
with RYAN'S VICTORIAN BAR & RESTAURANT.
Ryan's Bar offers traditional Irish food
in a contemporary style with seating for
over 150 people and is the first of the
groups three establishments that will use
3C integrated with Aloha POS systems. Ryan's
will be using ULSTER BANK part of STREAMLINE,
which will be another first for 3C Communications.
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October 18th, 2003 - 3C Communications
Portugal assistance to the AHP Congress
Following its policy of cooperation with
the partners, 3C Communications Portugal,
together with Micros Fidelio Portugal, participated
in the AHP ( Asociaçâo dos Hoteis de Portugal)
congress held in the city of Viseu from
the 15th to the 18th of October. During
this event we had the opportunity to know
tendencies of the hotel industry in Portugal
from the people who manage the most important
hotels and hotel chains in the country and
their opinions regarding the credit card
transaction services that 3C provides.
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October 1st, 2003 – New contract signed
with CARLTON & LOWNDES HOTEL
3C Communications has won the contract to
process credit cards at the CARLTON & LOWNDES
HOTEL both members of The Leading Hotels
of the World. The CARLTON & LOWNDES HOTEL
are both part of the Jumeirah group, which
owns the Emirates Towers and Burj Al Arab
in Dubai. This has also been a first with
a new POS integration partner Infogenesis.
The CARLTON has 220 rooms & LOWNDES HOTEL
has 98 rooms with 4 restaurants.
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October 1st, 2003 – Great deal between
3C Communications and NEC GROUP!
3C Communications has successfully won an
initial two-year contract to process credit
cards for the NEC Group Ltd. The NEC Group
has chosen Aloha POS systems supplied by
Pink Roccade UK. There will be 280 POS terminals
in 4 locations National Exhibition Centre,
National Indoor Arena, International Convention
Centre and Wine Republic in Birmingham.
The National Exhibition Centre is the busiest
in Europe welcoming more than 4 million
visitors each year. National Indoor Arena
hosts the biggest indoor sporting events
in Europe and the International Convention
Centre plays host to major conferences such
as the G8 summit in 1998, with World leaders
such as Tony Blair, Bill Clinton and Helmut
Kohl attending.
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September 30th, 2003 - Ariane Self check-in
Terminal
This month, Van der Valk Schiphol will launch
a first front-office equipment - the Ariane
self-check-in terminal. This facility is
connected with Hotel Concepts, the front-office
PMS system. All data, and all modifications
made at the front-office in Hotel Concepts,
are also registered in Ariane. The Ariane
system checks in guests with reservations
and walk-in guests alike. Thanks to the
interface with 3C and Ariane, all credit
cards can be accepted.
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September 30th, 2003 - New installations
for Parking, Scandinavia
EuroPark A/S, MälarTornet AB, Malmö Kommuns
Parkerings AB, OK-Q8 AB and Peek Traffic
AB are now taking advantage of 3C’s integrated
credit card processing solution for parking
in Scandinavia. The advantages of the 3CIntegra
and 3CWeb2Pay parking solution will provide
clear improvements in choice of payments,
service, automation, profitability and authorisation.
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September 30th, 2003 – More details on
Bruun’s Galleri, Denmark
As briefly previously announced, a formal
contract has recently been signed between
3C Communications and Center Parking Management
A/S for integrated credit card processing
in Århus.
Center Parking Management A/S is managing
the parking facilities at Bruun’s Galleri
parking area. Bruun’s Galleri is a new shopping
and entertainment centre in Århus, which
due to it’s size, choice of shopping and
architectural appearance offers high level
shopping. Parking contains 2,100 parking
spaces, 1,200 for cars and 900 for bicycles!
Access to Bruun’s Galleri is of vital importance.
Bruun’s Galleri opens 12th October 2003.
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September 30th, 2003 – Stockholm Skavsta
Airport, Sweden
3C Communications are proud to announce
that Stockholm Skavsta Airport has chosen
3C’s integrated credit card processing system
for their Zeag Orion parking system at the
airport.
Stockholm Skavsta Airport is one of Sweden's
fastest growing airports and one of the
largest Cargo airports in Sweden. Stockholm
Skavsta offers an operational and efficient
airport; the bright modern facilities are
able to deal with large volumes of passengers
and cargo, direct to and from the Stockholm
region of Sweden. 3CIntegra Parking gives
the parking customers the flexibility to
pay with 10 different credit- and fuel cards.
3C have been co-operating with Zeag in several
countries in Europe, for instance Manchester
Airport.
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September 25th, 2003 – New integration
partner for 3C
3C Communications has started its first
integration with a new window based PMS
system called PICASSO.
The product is a part of the portfolio for
Techotel, which also offers SMS (POS-system).
This gives 3C and Techotel a better option
to provide one partner for PMS & POS.
As of now three installations are scheduled,
for Sept/Oct.
This product is currently offered on the
Scandinavian market, 135 installations,
and next step is to meet Techotel Denmark
& Techotel Norway and offer the integration
to those markets.
See also the next 3C Newsletter for more
information and
www.techotel.dk
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September 25th, 2003 - 3C Communications
España will participate in HOREQ
3C Communications through the Spanish subsidiary
will participate in HOREQ a biannual fair
dedicated to the hotel and restaurant business
that takes place at Parque Ferial Juan Carlos
I, Madrid from the 17th to the 20th of October.
Feel free to visit us.
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September 25th, 2003 - CC Comunicaçôes,
S.A. will participate in the AHP Congress
3C Communications through the Portuguese
subsidiary will participate in the annual
congress of the AHP (Asociaçâo dos Hoteis
De Portugal) that will take place at Viseu
(north of Portugal) from the 15th to the
18th of October.
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September 22nd, 2003 – Extension of 3C
Parking portfolio - UK
3C continue to increase the number and variety
of car parks within its customer portfolio.
During the last 6 months 3C have introduced
credit card payments for the NCP London
Control Room, networking 20+ sites to one
central location. 3C can deliver greater
customer service due to improved maintenance
and installation lead times.
A significant highlight of 2003 was the
commissioning of credit & debit payment
at Manchester Airport. Working in partnership
with EA Parking, 3C installed a payment
interface with the ZEAG Orion Parking. The
overall investment was valued at €2.3m for
the three airport terminals and is the largest
single parking project in the UK.
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September 2nd, 2003 – First Radison SAS
installation with 3CIntegra H&R in
Germany
The Radisson SAS Hotel Karlsruhe-Ettlingen,
a former Hilton location, is
now taking advantage of 3CIntera H&R solution
for the handling of all their
credit card transactions.
The Radisson’s management is today convinced
that all the advantages
related to 3C integrated solution, have
a huge effect, not only at the Front
Office - where the administrative tasks
are simplified - but on the quality
of the guest service.
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August 30th, 2003 – Steigenberger and
3C Communications extend their
co-operation
The Steigenberger group has recently decided
to save more time and money,
by installing 3CIntegra H&R in 5 new additional
hotels in Germany:
- Steigenberger Airport Hotel - Frankfurt
- Steigenberger Metropolitan Hotel - Frankfurt
(opening September 2003)
- Steigenbergern InterCityHotel – Frankfurt
- Steigenberger InterCityHotel – Munich
(opening September 2003)
- Steigenberger - Mannheimer Hof
The huge savings expected by these installations,
have been one of the
major reasons that pushed the Steigenberger
group to adopt again our
already proven 3CIntegra H&R solution. With
its wide range of services and
products, 3C Communications are today able
to offer a unique solution to
groups such as Steigenberger, irrespective
of the size of their hotels.
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August 1st, 2003 – Bremen Marriott Hotel,
Renaissance Bochum and Courtyard by Marriott
Bochum, take advantage of the corporate
agreement between Marriott International
and 3C Communications
We are proud to announce that the Bremen
Marriott hotel, the Courtyard by
Marriott Bochum and the Renaissance Bochum
have now decided to benefit from
3CIntegra H&R advantages. They have joined
the long list of the other
hotels of the Marriott Group, already satisfied
with the positive effects
of our integrated processing solution.
By taking advantage of the corporate agreement
existing between Marriott
International and 3C Communications, they
can combine cost savings, and
offer to their guests the best possible
service.
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July 30th, 2003 -
Marshal Equipment and Trading appointed
3C agent for the Middle East
Dubai based Marshal Equipment and Trading
Co. (L.L.C.) has been chosen by 3C Communications
as the local agent for the Middle East region.
Together with Marshal 3C has further developed
the 3CIntegra card processing technology
to serve the requirements of the local markets
in Bahrain, Oman, Qatar and U.A.E.
Michael Balzer, Head of Sales and Marketing
for 3C Communications:
"The experience of Marshal in card processing
with the local acquirers in the Middle East
and 3C's experience in the integrated card
processing environment are the perfect match
to make Marshal/3C the leading service provider
for integrated card processing solutions
in the Middle East T&E market!"
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July 10th, 2003 -
Sheraton Doha Hotel and Resort implement
3CIntegra
Following the successful implementation
of 3CIntegra across the Starwood Hotels
and Resorts in Europe both companies are
now continuing to expand their business
relationship by rolling out 3CIntegra in
the Starwood properties in the Middle East.
The Sheraton Doha Hotel and Resort is the
first Starwood hotel in the Middle East
to use 3CIntegra as their card processing
solution. The next target market for the
implementation is U.A.E.
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3CIntegra H&R - New Installations - 08/04/2003
INTERCONTINENTAL HOTEL COLOGNE (Germany)
The 3CIntegra installation at this new Six
Continents hotel (opening late April 2003)
is the latest extension to the successful
cooperation between Six Continents and 3C
Communications. In total 17 Six Continents
hotels are now using 3CIntegra across Europe.
MARRIOTT HEIDELBERG HOTEL (Germany)
As part of the corporate agreement between
Marriott International, Inc. and 3C Communications
the Marriott Heidelberg Hotel recently changed
from using stand-alone terminals to the
integrated system 3CIntegra H&R. Despite
the investment required for this change
the hotel decided for 3CIntegra to save
time and money, and as the final result
offer guests the best possible service.
AIRPORT COLOGNE/BONN (Germany)
3CIntegra H&R was installed at all restaurants
at the Airport Cologne/Bonn. This will enable
the restaurants to process credit and debit
cards fast, simple and secure. All stand-alone
terminals were removed from the restaurants
and all cost related to the terminals and
the communication lines disappeared as 3C
implemented the proven TCP-IP system for
online authorisation of the cards.
GLOBAL RIVER CRUISES (The Netherlands)
The first 3CIntegra H&R installation on
a cruise ship is completed. The River Countess,
operated by Global River Cruises is travelling
from the Netherlands to the Black Sea. The
aim was to fulfill the special requirements
for onboard card processing and 3CIntegra
was chosen due to its high level of flexibility.
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3CiPAY launched in Sweden - 07/02/2003
The first two Hotels in Sweden are now using
3CiPAY – the virtual credit card terminal
provided by 3C Communications.
Elite Stadshotellet Luleå and Sheraton Stockholm
are using the 3CiPAY terminal for any purchase
with credit cards which is not processed
through Fidelio or Micros. The areas of
using 3CiPAY are almost unlimited, i.e.
sales of gift vouchers and tickets to night
clubs, debit of no-show guests, payments
at conferences, as well as validation of
credit cards in reservation departments.
The 3CiPAY application can be used from
any PC connected to the Internet and equipped
with a Web-Browser, whenever and wherever
You want.
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New 3CIntegra installations in Germany
- 30/01/2003
3C Communications is pleased to announce
a number of new 3CIntegra H&R installations
in Germany:
HOTEL BAYERISCHER HOF (Munich)
With the recent 3CIntegra installation at
this hotel 3C Communications is now operating
8 out 10 of the biggest hotels in Germany.
The 3CIntegra system was installed in combination
with Micros Fidelio. In addition to that
the Hotel Bayerischer Hof also implemented
the 3CiPAY solution for their reservation
department in order to validate credit cards
at the time when a room reservation is made.
GRAND HOTEL ESPLANADE (Berlin)
The hotel chose the 3CIntegra system to
have a common credit card processing solution
for the Berlin property and the new Hotel
Esplanade Resort & Spa in Bad Saarow (opening
in spring 2003).
KU´DAMM 101 HOTEL (Berlin)
A new concept of 3-star hotel, offering
a full service package for low room rates.
The hotel has chosen 3CIntegra H&R as the
integrated credit card solution is meeting
their demands for flexibility and customer
satisfaction.
SIDE HOTEL (Hamburg)
With the implementation of 3CIntegra at
this hotel 3C Communications can expand
its presence in hotels which are part of
the marketing cooperation DESIGN HOTELS.
As the Side Hotel is setting high standards
with their services and the interior of
the hotel the choice for 3CIntegra H&R was
an obvious one as the product meets the
high demands set by the hotel.
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TCP/IP Authorisation launched in Norway
- 09/01/2003
In the first days of 2003, 3C released and
installed its TCP/IP solution for online
authorisation in Norway.
The pub "Palace Grill" in Oslo is the first
Norwegian location to use TCP/IP as an authorisation
technique provided by 3C.
In combination with the Norwegian POS-System
SMS the speed for an online authorisation
via TCP/IP is reduced impressively. It only
takes 4 seconds from swiping the card in
the POS-System until the reply from the
Acquiring Bank is received on the POS Workstation.
The location already had an ADSL connection
for their Internet and Email systems and
the same is now used for processing the
online authorisation requests. By installing
3C's TCP/IP solution the location will save
approx. NOK 0.30 on communication cost for
each online authorisation.
During Q1-2003, several more Norwegian locations
are scheduled to follow.
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